Pixel Syndicate is operated by Pixel Syndicate LLC.
How to get help
Email support@pixelsyndicate.org. That is the only support channel. Every message is read and answered in the order it arrives.
Include the email address you paid with. It is the fastest way to find your record.
Billing and subscriptions
Membership is billed by Stripe. Charges appear on your statement under the descriptor set on the account.
To change the card on file, change your billing interval, or cancel, email support@pixelsyndicate.org.
Cancelling
You can cancel at any time. Access continues until the end of the period you have already paid for, and the subscription does not renew after that.
Refunds
Membership fees are not refunded. Cancelling stops the next charge and leaves the period you have paid for intact.
If you were charged in error, email support@pixelsyndicate.org and it will be put right.
Disputes about an engagement
Support covers membership and billing. It does not cover a dispute between a member and a client. Pixel Syndicate does not represent either side in a dispute.